Contact us!
Contact us for more information, to schedule a demo, and anything else you might want to know about digital cutting.
FREQUENTLY ASKED QUESTIONS
We understand that seeing is believing, and we appreciate your concern about receiving a product that matches the images provided. We prioritize transparency and quality to ensure that you receive a product that meets your expectations.
You can view your sales receipt by logging into your account on our website. Once logged in, navigate to the "Order History" section, where you will find a list of your past orders. Click on the specific order you wish to review, and you will be able to download or view your sales receipt in PDF format.
We strive to ensure that every product we deliver meets your expectations. However, if you need to return an item, please follow these steps:
1.Contact Customer Service:
Reach out to our customer service, Please provide your order number and the reason for the return.
2.Return Authorization:
Our team will review your request and, if approved, issue a Return Authorization (RA) number along with instructions on how to return the item. Please do not send back any items without an RA number, as this may result in delays or refusal of the return.
3.Shipping the Item:
Pack the item securely in its original packaging, if possible, and include all accompanying documents. Ship the item to the address provided by our customer service team. Note: Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part, such as a defective product or incorrect item shipped.
4.Refund Process:
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
Yes, we do restock items marked "out of stock." Here's what you can expect:
Restocking Timeline:
We make every effort to restock as quickly as possible. Standard items typically take 2-4 weeks to restock. However, more specialized or custom items may take longer to restock.
Out of Stock Options:
If you're interested in purchasing an out of stock item, you can choose to be notified when the item is available, or place a restocking order. Our Customer Service team can assist you with this process and provide an estimated restocking date.
Custom Orders:
If you need the item urgently, we may be able to provide a custom manufacturing solution. Please contact our sales team to discuss your requirements and explore options.
We offer a variety of shipping options both domestically and internationally. Here are the key points about shipping:
International Shipping:
We ship to most countries worldwide. International shipping options include standard air shipping and expedited shipping. Shipping costs and delivery times vary depending on the destination and shipping method selected.
Shipping Address:
You can specify your shipping address during the checkout process. If you need to update your shipping address after placing an order, please contact our customer service team immediately.
Shipping Charges:
Shipping charges are calculated based on the destination, shipping method, and order size. You can view shipping charges during the checkout process before completing your order.
Please Note:
Duty: For international shipments, customers are responsible for any duties, taxes, or fees that may apply.
Tracking: Once your order has been shipped, you will receive a tracking number to monitor the status of your shipment.
